Chat · 24/7
Chat with us
The fastest way in. A real person answers, usually within three minutes, day or night.
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Phone · 24/7
Call the help line
+351 210 000 000 for urgent problems during a stay: lock-outs, leaks, lost keys.
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Write to us
help@nookaway.example for anything that can wait a few hours: invoices, receipts, feedback.
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Questions
Twelve answers, grouped by where you are in your trip.
Yes. Once you add dates, every card shows the total for your stay, including cleaning, service fee and local taxes. Nothing is added at checkout.
Only when the host confirms your request, usually within a few hours. Instant-book homes confirm straight away.
Every stay shows its cancellation terms next to the Reserve button. Most homes offer free cancellation until 7 or 14 days before check-in.
Open a stay and drag the date window along the price strip. The total updates as you go, and we mark the cheapest week in green.
Filter by Pet-friendly to see homes that welcome dogs. Hosts note any extra fee on the stay page.
Message the host first; most reply within an hour. If a home isn't as described, our support team will rebook you or refund you, day or night.
Some do, especially in summer. The calendar greys out dates that don't meet the minimum.
Many homes discount weekly and monthly stays automatically. Look for the Monthly discount tag on the card.
Tap List your home, add photos and your nightly prices, and set your calendar. It takes about twenty minutes, and listing is free.
Hosts pay 3% of each booking. Guests pay the service fee, and you keep the cleaning fee in full.
24 hours after the guest checks in, straight to your bank account.
Yes. Set a base price, then adjust weekends, holidays or single nights. Guests see the exact nightly price on the date strip.
Guides
