Talktoaperson,notaticket.

Questions about a stay, a host or listing your own home. We answer every message within the hour, around the clock.

Replies within 1 hPorto Lume office

Guests, 24/7

+351 210 000 000

Hosts

hosts@nookaway.example

Press

press@nookaway.example

Office

Rua do Mercado 14, Porto Lume

The office

AbovethefishmarketinPortoLume.

Drop in Monday to Friday, 9:00 to 18:00. Good coffee, better maps.

6 places · 949 homes

Nookaway island · relief ×4 · 1 km grid

Quick answers

Mightsaveyouthemessage.

Help centre

Yes. Once you add dates, every card shows the total for your stay, including cleaning, service fee and local taxes. Nothing is added at checkout.

Only when the host confirms your request, usually within a few hours. Instant-book homes confirm straight away.

Every stay shows its cancellation terms next to the Reserve button. Most homes offer free cancellation until 7 or 14 days before check-in.

Open a stay and drag the date window along the price strip. The total updates as you go, and we mark the cheapest week in green.

Filter by Pet-friendly to see homes that welcome dogs. Hosts note any extra fee on the stay page.

Trust and safety

From “Reserve”
to your front door.

Four promises cover every stay, and they cost you nothing extra. They’re paid for by the service fee you already see on the card.

You tap ReserveKey code arrives

Every home checked

We video-walk every new home with its host before it goes live, and re-check it after any low review.

Payments held safely

Your money is held until 24 hours after check-in, so the host is only paid once you’re in.

Help, day or night

Real people on chat and phone, around the clock, in six languages. Median reply: 3 minutes.

Rebooked or refunded

If a home isn’t as described, we find you a similar one nearby or refund you in full.

Become a host

Or list your ownplace with us.

Listing is free. We take 3% of the nights you’re booked, you keep the cleaning fee, and you’re paid the day after guests check in.

Your nightly price€142

Nights booked a month14 nights

Estimated payout in Lago Mino

€1,928a month

€142 × 14 nights − 3% host fee · about €19,669 a year

Start listing, it’s free